Refund Policy

1. Service delivery

LIBERTASIAN is a digital subscription. There is no physical product and nothing is ever shipped to you — no courier, no tracking number, no delivery address required.

• When access starts. Your paid plan is activated immediately on successful payment. There is no waiting period and no manual provisioning step.
• How the service is delivered. Through libertasian.com and the LIBERTASIAN mobile app, using the same account you paid with. Sign in and the features included in your plan are available immediately.
• How long access lasts. For the billing period you paid for, and for each period after it, until you cancel.

2. Free trial before you pay

Every plan has a free tier with no time limit and no card required. We ask you to use it before subscribing, because it is the most reliable way to know whether the platform suits your work.

3. Refund eligibility

• First paid period — 7 days. If you are dissatisfied with your first paid billing period on an account (a new subscription or an upgrade), you may request a full refund within 7 calendar days of the charge.
• Unintended renewal — 7 days. If a subscription renewed and you did not intend to continue, you may request a full refund of that renewal within 7 calendar days of the renewal charge, provided you have not used the service in the new billing period.
• Duplicate or erroneous charges. Refunded in full at any time, with no window. If you were billed twice for the same period, or billed after a confirmed cancellation, tell us and we will return the money.
• Service failure. If a sustained outage or defect prevented you from using a plan feature you paid for, contact us — we will refund or credit the affected period.

4. What is not refundable

• Billing periods that have already elapsed. Cancelling takes effect at the end of the current period and does not refund the period you have already used.
• Requests made after the 7-day windows above, except for the duplicate-charge and service-failure cases in section 3, which have no window.
• Free-tier usage, which involves no charge and therefore nothing to refund.

5. How to request a refund

Email support@libertasian.com from the email address on the account, with the subject line Refund request. Include:

• the invoice number (from your receipt email, or Settings → Billing);
• the date and amount of the charge; and
• a one-line reason — it helps us fix the underlying problem.

You can also reach us by phone on +63 956 365 9471 during the support hours listed on the Contact page, but please follow up by email so there is a written record of the request.

6. Processing time

• Acknowledgement: within 1 business day of receiving your request.
• Decision: within 3 business days. If we need more information we will say so in that time rather than leaving the request open.
• Money returned: approved refunds are issued to the original payment method within 7 to 14 banking days of approval. The exact timing depends on your bank, card issuer or e-wallet provider — the delay after we issue the refund is on their side, not ours.

Refunds are made in Philippine Pesos (PHP) to the original payment method. We cannot redirect a refund to a different card, account or e-wallet.

7. Effect on your access

A full refund ends the subscription it covers, and the account returns to the free tier immediately. A partial refund does not change your plan or access. Cancelling without a refund keeps your access until the end of the period you have paid for.

8. Questions

LIBERTASIAN INC.
25X Sunbird Street, Southview Homes Subdivision, Cagayan de Oro City, Misamis Oriental 9000, Philippines
Email: support@libertasian.com
Phone: +63 956 365 9471